International mail and parcel delays

Dear ladies and gentlemen:

As german mail service Deutsche Post AG informed us, the corona pandemic is currently having a major impact on international mail and parcel delivery. It is therefore to be expected that the delivery times will be extended considerably - in some cases, consignments cannot be delivered and are returned to the sender immediately.

Whenever possible, we endeavor to return the documents you have sent in and processed, but we ask for your understanding if this is delayed due to the restrictions described above or is currently not possible.

In the event that no international mail is transported to your country, we will keep your documents safe in the meantime and resend them as soon as possible.

Parcel and letter traffic within Germany is not affected by the situation pending and is processed by us as usual.

We thank you for your understanding, wish you the best and stay healthy!